After Sales Care

Where Is My Order

Due to the nature of personalised products there are production lead times, these are viable on the product pages. We always aim to complete production as quickly as possible and once production is complete they will be shipped using your chosen method. During busy periods such as Mothers Day, Fathers Day, Christmas etc, production times may be longer.

If you haven't received your order yet, please contact us by using our Contact Us form and we will look in to the delivery further for you.

Something Is Missing From My Order

Due to the wide range of products/suppliers and production times we have, it isn't always possible to ship all products together, meaning some items may arrive before others.

If you haven't received all your items, please complete the something is missing form for more information.

I Have A Damaged Item What Shall I Do?

We always endeavour to ensure your order is recieved safely. However, on rare occasions a product my be damaged during shipping.

If you have received a damaged product, please complete the my order is damaged form for more information.

I Want To Cancel My Order

Due to the nature of personalised products, we are only able to cancel and refund orders before they have been produced/personalised.

If you want to cancel your order, please complete the can i cancel my order form for more information.

How Do I Return My Item To You?

All goods that have been personalised, bespoke or made to your specific requirements and perishable products are non-refundable, unless damaged or faulty. Your statutory rights are not affected.