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COVID-19 Update 5/4/2020: We remain operational including customer service and delivery.
During this time our highly trained sales team will be able to help you by emailing email@example.com.
With the majority of our items being personalised we have lead times which can be seen below for each type. We aim to complete production of items as quickly as possible. Once items have been produced they will be dispatched based on the delivery option you choose. Note: Items are not dispatched with any receipt/order information so are perfect to send directly to the recipient.
Once you have placed your order we begin the process of personalising your item/s. The personalisation production time varies depending on the type of product. This then affects the total time from placing your order to delivery. Below you will see a guide to the lead times for our most common items.
Below is a list of average production times based on product type. This information is just a guideline and may vary from product to product, please see product page for accurate information.
Please note: Custom jewellery & international orders can take longer
During busy times of the year such as the lead up to Christmas these times may increase, we advise you to place your order with plenty of time to spare during these busy times. Please check individual product pages for lead/personalisation times. If you are unsure about the time it will take for a product to be delivered please contact us and we will be able to give you a better indication of when the item will arrive at your door.
Standard charges for delivery are £3.95 per order with orders totalling over £40 qualifying for our free delivery service*. A full selection of delivery charges have been outlined for you below:
|Free Delivery||FREE*||Available on orders over £40, exclusions apply*. Royal Mail 48 hour - aims to arrive 2-3 working days after dispatch.|
|Standard||£3.95||Royal Mail 48 hour - aims to arrive 2-3 working days after dispatch.|
|Premium||£4.95||Royal Mail 24 hour - aims to arrive the next working day after dispatch. Tracked Service.|
|Next Day||£8.95||Next Day - Guaranteed to arrive the next day after dispatch. Tracked Service.|
|International Delivery||£14.95||7-10 working days - We now offer international delivery on nearly all of our range to most countries, lead times still apply. Customs clearance in your country can affect the delivery time. Tracked Service.|
IMPORTANT: Product lead/production times still apply.
Please note: Not all services are available on every item. Always refer to the options given at checkout for the most accurate pricing.
*Free Delivery Exclusions: As well as certain hard to reach areas of the UK and international orders, the following ranges do not qualify for the Free Delivery over £40 promotion: Letterbox Cookies, Chocolate/Sweet Tree Products, Smash Products, Chocolate Centerpiece, Box, Letter & Favour Products.Please Note Free delivery will still apply to qualifying products in the remainder of your order provided they total over £40.