home of personalised gifts
Delivery
Lead Times
With the majority of our items being personalised we have lead times which can be seen below for each type. We aim to complete production of items as quickly as possible. Once items have been produced they will be dispatched based on the delivery option you choose. Note: Items are not dispatched with any receipt/order information so are perfect to send directly to the recipient.
Once you have placed your order we begin the process of personalising your item/s. The personalisation production time varies depending on the type of product. This then affects the total time from placing your order to delivery. Below you will see a guide to the lead times for our most common items.
Production Times
Below is a list of average production times based on product type. This information is just a guideline and may vary from product to product, please see product page for accurate information.
- Dispatched within 24-48 hours (working days): Cards and Selected Mugs
- Dispatched within 1-3 working days: Engraved, Printed Items, Embroidered Items
- Dispatched within 3-5 working days: Ceramic and Printed Glass Items
- Dispatched within 7-12 working days: Handmade and Hand Stamped Jewellery
Please note: Custom jewellery & international orders can take longer
During busy times of the year such as the lead up to Christmas these times may increase, we advise you to place your order with plenty of time to spare during these busy times. Please check individual product pages for lead/personalisation times. If you are unsure about the time it will take for a product to be delivered please contact us and we will be able to give you a better indication of when the item will arrive at your door.
Delivery Charges
The full selection of our delivery services have been outlined for you below. Product lead/production times still apply and are not included as part of the below services.
| Method | |
|---|---|
| Standard | Royal Mail 48 hour - aims to arrive 2-3 working days after dispatch. |
| Premium | Royal Mail 24 hour - aims to arrive the next working day after dispatch. Tracked Service. |
| Next Day | Next Day - Guaranteed to arrive the next day after dispatch. Tracked Service. |
IMPORTANT: Product lead/production times still apply.
Please note: Not all services are available on every item. Always refer to the options given at checkout for the most accurate pricing.
